{"id":320,"date":"2026-05-26T19:00:49","date_gmt":"2026-05-26T19:00:49","guid":{"rendered":"https:\/\/goditi.io\/?page_id=320"},"modified":"2026-10-03T15:42:37","modified_gmt":"2026-10-03T15:42:37","slug":"support","status":"publish","type":"page","link":"https:\/\/goditi.io\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<style id=\"gd-soporte\">body.page-id-320{background:#000}body.page-id-320 .page-content>p:empty{display:none}body.page-id-320 .gd-sop{--gd-rojo:#FF0032;--gd-rojo-boton:#E60029;--gd-rojo-pulsado:#C40025;--gd-texto:#1D1D1F;--gd-texto-2:#6E6E73;--gd-claro:#F5F5F7;--gd-borde:#D2D2D7;--gd-icono:#86868B;--gd-foco:#0071E3;font-family:\"id\",-apple-system,BlinkMacSystemFont,\"Helvetica 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.gd-sop-item::details-content{transition:none}}<\/style>\n<div class=\"gd-sop\">\n<section class=\"gd-sop-hero\" aria-labelledby=\"gd-sop-titulo\">\n<div class=\"gd-sop-col gd-sop-ancha\">\n<p class=\"gd-sop-eyebrow\">Soporte<\/p>\n<h1 id=\"gd-sop-titulo\">\u00bfC\u00f3mo podemos ayudarte?<\/h1>\n<p class=\"gd-sop-lead\">Aqu\u00ed encontrar\u00e1s respuestas a las dudas m\u00e1s habituales sobre la app de GODITI. Si necesitas cualquier otra cosa, escr\u00edbenos y te ayudamos.<\/p>\n<\/div>\n<\/section>\n<section class=\"gd-sop-sec gd-sop-contacto\" aria-labelledby=\"gd-sop-contacto-t\">\n<div class=\"gd-sop-col\">\n<h2 id=\"gd-sop-contacto-t\">Contacto<\/h2>\n<p class=\"gd-sop-texto\">\u00bfTienes una duda o un problema con la app? Escr\u00edbenos a <strong>admin@goditi.io<\/strong> y te responderemos lo antes posible.<\/p>\n<p class=\"gd-sop-cta\"><a class=\"gd-sop-boton\" href=\"mailto:admin@goditi.io\">Escr\u00edbenos a admin@goditi.io<\/a><\/p>\n<\/div>\n<\/section>\n<section class=\"gd-sop-sec gd-sop-faq\" aria-labelledby=\"gd-sop-faq-t\">\n<div class=\"gd-sop-col\">\n<h2 id=\"gd-sop-faq-t\">Preguntas frecuentes<\/h2>\n<div class=\"gd-sop-lista\">\n<details class=\"gd-sop-item\">\n<summary><span class=\"gd-sop-fila\"><span class=\"gd-sop-q\">\u00bfQu\u00e9 es GODITI?<\/span><svg class=\"gd-sop-chev\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"\/><\/svg><\/span><\/summary>\n<div class=\"gd-sop-a\" id=\"ans1\">\n<p>GODITI es una app para asistentes a eventos. Durante el evento guardas tus momentos favoritos y, al terminar, recibes v\u00eddeos de alta calidad de esos instantes.<\/p>\n<\/div>\n<\/details>\n<details class=\"gd-sop-item\">\n<summary><span class=\"gd-sop-fila\"><span class=\"gd-sop-q\">\u00bfC\u00f3mo recibo mis v\u00eddeos?<\/span><svg class=\"gd-sop-chev\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"\/><\/svg><\/span><\/summary>\n<div class=\"gd-sop-a\" id=\"ans2\">\n<p>Cuando tus v\u00eddeos est\u00e9n listos, los ver\u00e1s en la Galer\u00eda de la app de GODITI. Te enviaremos un aviso en cuanto lo est\u00e9n.<\/p>\n<\/div>\n<\/details>\n<details class=\"gd-sop-item\">\n<summary><span class=\"gd-sop-fila\"><span class=\"gd-sop-q\">No puedo acceder a mi evento. \u00bfQu\u00e9 hago?<\/span><svg class=\"gd-sop-chev\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"\/><\/svg><\/span><\/summary>\n<div class=\"gd-sop-a\" id=\"ans3\">\n<p>Escr\u00edbenos a <a href=\"mailto:admin@goditi.io\">admin@goditi.io<\/a> e ind\u00edcanos el nombre del evento, el correo o la cuenta que usas en la app y qu\u00e9 te ocurre. Te ayudamos a entrar.<\/p>\n<\/div>\n<\/details>\n<details class=\"gd-sop-item\">\n<summary><span class=\"gd-sop-fila\"><span class=\"gd-sop-q\">Mi v\u00eddeo no aparece todav\u00eda. \u00bfQu\u00e9 hago?<\/span><svg class=\"gd-sop-chev\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"\/><\/svg><\/span><\/summary>\n<div class=\"gd-sop-a\" id=\"ans4\">\n<p>Tras el evento, los v\u00eddeos tardan un poco en prepararse. Si pasa el tiempo y sigue sin aparecer, escr\u00edbenos a <a href=\"mailto:admin@goditi.io\">admin@goditi.io<\/a> con el nombre del evento y los datos de tu cuenta.<\/p>\n<\/div>\n<\/details>\n<details class=\"gd-sop-item\">\n<summary><span class=\"gd-sop-fila\"><span class=\"gd-sop-q\">Tengo una duda sobre mi cuenta o mis datos<\/span><svg class=\"gd-sop-chev\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"\/><\/svg><\/span><\/summary>\n<div class=\"gd-sop-a\" id=\"ans5\">\n<p>Para cualquier tema sobre tu cuenta, tu privacidad o tus datos, escr\u00edbenos a <a href=\"mailto:admin@goditi.io\">admin@goditi.io<\/a>.<\/p>\n<\/div>\n<\/details>\n<details class=\"gd-sop-item\" id=\"eliminar-cuenta\">\n<summary><span class=\"gd-sop-fila\"><span class=\"gd-sop-q\">\u00bfC\u00f3mo elimino mi cuenta?<\/span><svg class=\"gd-sop-chev\" viewBox=\"0 0 448 512\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M207.029 381.476L12.686 187.132c-9.373-9.373-9.373-24.569 0-33.941l22.667-22.667c9.357-9.357 24.522-9.375 33.901-.04L224 284.505l154.745-154.021c9.379-9.335 24.544-9.317 33.901.04l22.667 22.667c9.373 9.373 9.373 24.569 0 33.941L240.971 381.476c-9.373 9.372-24.569 9.372-33.942 0z\"\/><\/svg><\/span><\/summary>\n<div class=\"gd-sop-a\" id=\"ans6\">\n<p>Puedes hacerlo t\u00fa mismo desde la app o ped\u00edrnoslo por correo.<\/p>\n<p><strong>Desde la app.<\/strong> Toca tu foto de perfil, arriba a la izquierda. Entra en Configuraci\u00f3n y privacidad y toca Eliminar cuenta. Escribe ELIMINAR para confirmar y vuelve a tocar Eliminar cuenta. Tu cuenta se elimina en ese momento y se cierra tu sesi\u00f3n en todos tus dispositivos.<\/p>\n<p><strong>Sin la app.<\/strong> Escr\u00edbenos a <a href=\"mailto:admin@goditi.io\">admin@goditi.io<\/a> desde el correo con el que creaste tu cuenta y p\u00eddenos que la eliminemos. Lo haremos lo antes posible y como m\u00e1ximo en 30 d\u00edas, y te avisaremos por correo cuando est\u00e9 hecho.<\/p>\n<p><strong>Qu\u00e9 se borra.<\/strong> Tu nombre, tu correo, tu contrase\u00f1a, tu foto de perfil y el v\u00ednculo con tu cuenta de Google o Apple. Tambi\u00e9n tus momentos guardados y tus avisos. No se puede deshacer.<\/p>\n<p><strong>Qu\u00e9 se conserva.<\/strong> Los v\u00eddeos del evento, porque son del evento y no de tu cuenta. Y los datos de asistencia y las respuestas a encuestas, sin tu nombre ni tu correo, para que las cifras de los eventos pasados no cambien. Los v\u00eddeos que ya guardaste en tu m\u00f3vil siguen en tu m\u00f3vil.<\/p>\n<p>Si un d\u00eda quieres volver, puedes crear una cuenta nueva con el mismo correo. Empezar\u00e1 de cero.<\/p>\n<\/div>\n<\/details>\n<\/div>\n<p class=\"gd-sop-nota\">Respondemos lo antes posible.<\/p>\n<\/div>\n<\/section>\n<div class=\"gd-sop-js\" hidden><script>(function(){function abrir(){var h='';try{h=decodeURIComponent((location.hash||'').slice(1));}catch(e){return;}if(!h)return;var el=document.getElementById(h);if(!el||!el.closest)return;var d=el.closest('details.gd-sop-item');if(!d)return;d.classList.add('gd-sop-directo');d.open=true;requestAnimationFrame(function(){d.scrollIntoView({block:'start'});setTimeout(function(){d.classList.remove('gd-sop-directo');},100);});}if(document.readyState==='loading'){document.addEventListener('DOMContentLoaded',abrir);}else{abrir();}window.addEventListener('hashchange',abrir);})();<\/script><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Soporte \u00bfC\u00f3mo podemos ayudarte? Aqu\u00ed encontrar\u00e1s respuestas a las dudas m\u00e1s habituales sobre la app de GODITI. Si necesitas cualquier otra cosa, escr\u00edbenos y te ayudamos. Contacto \u00bfTienes una duda o un problema con la app? Escr\u00edbenos a admin@goditi.io y te responderemos lo antes posible. Escr\u00edbenos a admin@goditi.io Preguntas frecuentes \u00bfQu\u00e9 es GODITI? GODITI es [&hellip;]<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-320","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/goditi.io\/en\/wp-json\/wp\/v2\/pages\/320","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/goditi.io\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/goditi.io\/en\/wp-json\/wp\/v2\/types\/page"}],"replies":[{"embeddable":true,"href":"https:\/\/goditi.io\/en\/wp-json\/wp\/v2\/comments?post=320"}],"version-history":[{"count":17,"href":"https:\/\/goditi.io\/en\/wp-json\/wp\/v2\/pages\/320\/revisions"}],"predecessor-version":[{"id":711,"href":"https:\/\/goditi.io\/en\/wp-json\/wp\/v2\/pages\/320\/revisions\/711"}],"wp:attachment":[{"href":"https:\/\/goditi.io\/en\/wp-json\/wp\/v2\/media?parent=320"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}